Managing accounts receivable (A/R) is one of the most critical components of a successful revenue cycle. At OptumRCM, we frequently see healthcare practices losing revenue simply because claims are not followed up consistently and strategically.
Why A/R Follow-Up Matters
Insurance companies may delay, deny, or underpay claims due to documentation gaps, coding issues, or payer-specific requirements. Without proactive follow-up, these claims often remain unpaid.
At OptumRCM, our structured A/R process ensures:
- Continuous claim tracking from submission to payment
- Early identification of denials
- Timely appeals and corrections
- Reduced A/R aging
Common A/R Challenges
- Claims stuck in pending status
- Missed payer follow-ups
- Missed appeal deadlines
- Inaccurate payment posting
How Proactive Follow-Up Improves Revenue
Our RCM specialists at OptumRCM maintain regular payer communication, analyze denial trends, and aggressively pursue underpaid or unpaid claims. This approach accelerates reimbursements and protects practice revenue.
Final Thoughts
Proactive A/R follow-up is not optional — it is essential. By partnering with OptumRCM, healthcare practices can reduce write-offs, improve cash flow, and gain full control over their revenue cycle.